Answers to what people usually ask

Restaurants, cafés, snack bars and takeaways on one side, and supermarkets, corner shops and speciality stores on the other. You pick your type of business when you sign up; features you do not use never appear on your screen.

Yes. A café uses the same restaurant package: keeping track of tables, adding rounds, ringing up quickly at the bar and sending tickets to the right printer. There is no separate café package, so nothing extra to pay.

No. 10Key runs on any Windows PC, tablet or simply in the browser. If you have nothing yet, you can buy a ready-to-use touchscreen with customer display for € 850 one-off or rent it for € 75 per month.

The till and the back office are in Dutch. Support is available in Dutch and English.

Per location, with unlimited users inside that location at no extra cost. With multiple locations you pay half the software price from the second one onwards; hardware costs the same everywhere.

The supermarket package starts at € 45 and the restaurant package at € 49 per location per month, excluding VAT. Modules are optional. All modules together cost € 20 for restaurants (instead of € 25) and € 10 for supermarkets (instead of € 15).

No. Configuring your products, categories, VAT rates and printers is included.

The software subscription is cancellable monthly. If you rent hardware from us, that carries a minimum term of 12 months. If you buy the hardware, you are tied to nothing.

Yes, month by month. Switch one on and it appears on your next invoice; drop it and it ends with the current month.

10Key runs in the browser, so you take orders on a tablet or phone and the ticket lands in the kitchen straight away. No separate handhelds required.

Yes, a table can be split per guest or per item and the parts paid separately.

The delivery module (€ 10 per month) includes an ordering page on your own domain. Orders land directly in your till with an audible alert, and your customer gets an automatic SMS or WhatsApp once the food is on its way. There is no commission per order.

Price-embedded barcodes from Bizerba, Mettler Toledo, Avery Berkel, CAS/Digi and GS1 are recognised without programming. You set the format per store and a test tool lets you check a barcode.

Working with printed scale barcodes is available today. A direct connection over serial, USB or the network is in development — let us know which model you have.

There is no limit. Ranges with tens of thousands of items stay quick to search.

Yes. We import your product file from Excel or CSV, including straight from Loyverse and most other POS systems. Column names are matched automatically, prices with a comma or a full stop both read correctly, and duplicates are filtered out.

Usually within a week of the demo. We prepare your products, categories, VAT rates and printers; you check them and decide when to go live.

Yes. On the day you go live we watch remotely, so small things get fixed the same day rather than over a three-day email thread.

Yes. It keeps running locally and syncs automatically once the connection is back, so you lose no receipts. Note that card payments run over your payment terminal and need their own connection.

On servers in Europe, with daily backups. Your data stays yours and you can export it whenever you want.

There is a support button in the till. Press it and we get a notification with your business name and can look over your shoulder remotely. We are also reachable by phone and email.

No, support and updates are included in every package.